- Hong Kong Hong Kong
Betterment Asia Limited Hiring! Full Time Watch Technician 鐘錶維修師傅一線名店 in Hong Kong - Ricebowl
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Job Description
Responsibilities
Key Responsibilities / 主要職責
Provide Professional Technical Assessments: Deliver expert technical evaluations and after-sales services for high-value timepieces to our valued clients.
提供專業技術評估: 為貴賓客戶的高級腕錶提供專業的技術評估與優質售後服務。
Ensure Timely Repair Completion: Guarantee all maintenance and repair cases are completed punctually according to established lead times and brand craftsmanship standards.
確保及時完成維修: 嚴格遵循品牌工藝標準與既定工期,確保所有保養與維修項目如期完成。
Custody & Product Care: Take full accountability for all client products received for servicing, handling each item with extreme care and diligence.
慎重管理客戶產品: 恪守責任感,極致細心地妥善處理解修的每一件客戶珍品。
Full-Scope Watch Repair & Overhaul: Execute end-to-end repairs for quartz, mechanical, and simple complication watches, including disassembly, ultrasonic cleaning, component replacement, reassembly, lubrication, polishing, and precision testing.
全方位鐘錶維修與保養: 負責石英錶、機械錶及基礎複雜功能腕錶的完整維修流程,包括拆解、超聲波清洗、零件更換、組裝、點油、打磨及精準度測試。
Inventory Control & Store QC: Manage spare parts inventory levels and conduct quality control (QC) and express servicing at warehouses or retail boutiques as needed.
庫存管理與店舖 QC: 維持充足的備件庫存,並按需要於倉庫或專門店進行品質檢測(QC)與快速維修服務。
System Data Accuracy: Ensure precise and timely entry of technical diagnostics, service records, and repair status into the service management system.
精準錄入系統數據: 準確無誤地將維修診斷、服務記錄及進度更新至售後管理系統中。
Retail Team Collaboration: Partner closely with boutique sales staff on complex repair cases and deliver technical training to elevate frontline product knowledge.
跨部門協作與培訓: 與門市銷售團隊緊密配合處理維修個案,並提供技術培訓以提升前線產品知識。 Professional Requirements / 任職要求
Technical Qualification: Advanced Watchmaking/Repair certificate or WOSTEP certification is highly preferred.
專業資格: 持有高級鐘錶維修認證或 WOSTEP 官方認證者優先考慮。
Relevant Experience: Minimum 3 years of proven experience as an After-Sales Watch Technician, preferably within the luxury timepiece industry.
工作經驗: 擁有至少 3 年擔任鐘錶售後技術員的成功經驗,具備奢華鐘錶行業背景者優先。
Stress Resistance: Proven ability to deliver high customer service standards while working effectively under pressure.
抗壓能力: 具備良好的抗壓能力,能在高壓環境下持續維持高標準的服務質素。
Language & IT Skills: Good command of spoken and written English, with proficiency in standard office computer tools (MS Office).
語言與電腦技能: 具備良好的英語口語及書面溝通能力,並熟練操作常用辦公軟體(MS Office)。
Full-time
Provide Professional Technical Assessments: Deliver expert technical evaluations and after-sales services for high-value timepieces to our valued clients.
提供專業技術評估: 為貴賓客戶的高級腕錶提供專業的技術評估與優質售後服務。
Ensure Timely Repair Completion: Guarantee all maintenance and repair cases are completed punctually according to established lead times and brand craftsmanship standards.
確保及時完成維修: 嚴格遵循品牌工藝標準與既定工期,確保所有保養與維修項目如期完成。
Custody & Product Care: Take full accountability for all client products received for servicing, handling each item with extreme care and diligence.
慎重管理客戶產品: 恪守責任感,極致細心地妥善處理解修的每一件客戶珍品。
Full-Scope Watch Repair & Overhaul: Execute end-to-end repairs for quartz, mechanical, and simple complication watches, including disassembly, ultrasonic cleaning, component replacement, reassembly, lubrication, polishing, and precision testing.
全方位鐘錶維修與保養: 負責石英錶、機械錶及基礎複雜功能腕錶的完整維修流程,包括拆解、超聲波清洗、零件更換、組裝、點油、打磨及精準度測試。
Inventory Control & Store QC: Manage spare parts inventory levels and conduct quality control (QC) and express servicing at warehouses or retail boutiques as needed.
庫存管理與店舖 QC: 維持充足的備件庫存,並按需要於倉庫或專門店進行品質檢測(QC)與快速維修服務。
System Data Accuracy: Ensure precise and timely entry of technical diagnostics, service records, and repair status into the service management system.
精準錄入系統數據: 準確無誤地將維修診斷、服務記錄及進度更新至售後管理系統中。
Retail Team Collaboration: Partner closely with boutique sales staff on complex repair cases and deliver technical training to elevate frontline product knowledge.
跨部門協作與培訓: 與門市銷售團隊緊密配合處理維修個案,並提供技術培訓以提升前線產品知識。 Professional Requirements / 任職要求
Technical Qualification: Advanced Watchmaking/Repair certificate or WOSTEP certification is highly preferred.
專業資格: 持有高級鐘錶維修認證或 WOSTEP 官方認證者優先考慮。
Relevant Experience: Minimum 3 years of proven experience as an After-Sales Watch Technician, preferably within the luxury timepiece industry.
工作經驗: 擁有至少 3 年擔任鐘錶售後技術員的成功經驗,具備奢華鐘錶行業背景者優先。
Stress Resistance: Proven ability to deliver high customer service standards while working effectively under pressure.
抗壓能力: 具備良好的抗壓能力,能在高壓環境下持續維持高標準的服務質素。
Language & IT Skills: Good command of spoken and written English, with proficiency in standard office computer tools (MS Office).
語言與電腦技能: 具備良好的英語口語及書面溝通能力,並熟練操作常用辦公軟體(MS Office)。
Full-time
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