PROGRAMME OPERATIONS

Ensure that growth targets are reached and based on viable planning, coordination and evaluation.
Ensure all programmes adhere to AFS policies, procedures, guidelines and quality standards, including timely placements and monthly contacts.
Implement risk management and crisis communications plans and procedures.
Manage customer expectations and ensure that AFS is held in high esteem by the customers, e.g. demonstrated through a high satisfaction rating in service evaluations.
Identify and address potential liabilities and effectively handle episodes of poor customer service.
Foster continuous improvement in educational content and service delivery through systematic monitoring and review of programme processes.
Coordinate all necessary activities to implement programme plans. Ensure that the planned targets are reached. Maintain an overview on all sending programmes and their administration in the country.

PROGRAMME DEVELOPMENT

In close cooperation with the National Director and the Board, set goals, develop strategies and set priorities for programme development in Malaysia.
Continually assess the existing and future market for intercultural education and, If necessary, make changes in the organization to ensure competitive advantage.
Ensure market demand and potential are met-both within the AFS Network and within the organization’s particular territory.
Pursue opportunities to achieve growth and ongoing programme development.
Develop relationships and alliances that will benefit AFS and enhance the AFS brand.
In close cooperation with the National Director and the Board, set goals, develop strategies and set priorities for programme development in Malaysia.

OTHER

To develop and update the practices, policies, processes and procedures in Programme Operations & Development.
Assume supplementary responsibilities as designated by the National Director.

Job Types: Full-time, Contract
Contract length: 24 months

Pay: RM3,500.00 - RM4,000.00 per month

Benefits:

Ability to commute/relocate:

Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Education:

Experience:

Language:

Location:

Work Location: In person

Yayasan AFS Antarabudaya Malaysia