Provide exceptional customer service to clinic clients, both in person and over the phone, addressing inquiries, scheduling appointments, and managing client communications effectively.
Maintain accurate and up-to-date patient records, ensuring all information is entered correctly and kept confidential in compliance with data protection regulations.
Manage the clinic's appointment schedule, coordinating appointments for multiple veterinarians and ensuring efficient use of their time.
Perform data entry tasks, including updating client information, recording treatment details, and managing inventory records.
Provide administrative support to the veterinary team, including preparing documents, managing correspondence, and assisting with other clerical tasks as needed.
Handle billing and payment processing, including generating invoices, collecting payments, and managing accounts receivable.
Maintain a clean and organized reception area, ensuring a welcoming environment for clients and their pets.
Assist with inventory management, including ordering supplies, stocking shelves, and tracking inventory levels.
Communicate effectively with clients in English, Bahasa Malaysia, and Mandarin to provide clear and accurate information about clinic services and pet care.
Support the implementation of clinic policies and procedures, ensuring compliance with regulatory requirements and best practices.

Yap Animal Clinic And Surgery