A restaurant supervisor plays a key leadership role in the daily operations of a restaurant. They act as the bridge between restaurant management and frontline staff, ensuring that service, food quality, and customer experience meet the expected standards.

Job Scope of a Restaurant Supervisor1. Daily Operations

Oversee the day-to-day functioning of the restaurant floor or kitchen.
Ensure all staff follow opening and closing procedures.
Supervise food preparation and service to ensure quality and consistency.

2. Staff Supervision & Training

Manage front-of-house (FOH) and/or back-of-house (BOH) staff during shifts.
Schedule shifts and manage timekeeping.
Train new staff on service standards, safety procedures, and restaurant protocols.
Provide coaching, motivation, and corrective feedback as needed.

3. Customer Service

Handle customer complaints and resolve issues quickly and professionally.
Ensure guests have a positive dining experience.
Monitor the dining area to ensure cleanliness and good service.

4. Inventory & Stock Control

Monitor inventory levels of food, beverages, and supplies.
Assist in ordering and receiving stock.
Prevent wastage and monitor food cost efficiency.

5. Health & Safety Compliance

Ensure hygiene and cleanliness are maintained throughout the restaurant.
Make sure all health and safety regulations are followed.
Conduct regular checks of the kitchen and dining areas.

6. Cash Handling & Reporting

Oversee cash registers and POS system.
Ensure accurate cash handling, billing, and end-of-day reports.
Assist with banking and petty cash handling if needed.

7. Coordination with Management

Report to the restaurant manager or general manager.
Provide feedback on staff performance and customer satisfaction.
Help implement promotions, events, or new menu items.

Key Skills Required

Leadership & team management
Customer service skills
Communication & interpersonal skills
Organizational skills
Problem-solving ability
Knowledge of food safety and hygiene standards
Basic financial and inventory management

Job Type: Full-time

Pay: RM2,300.00 - RM3,000.00 per month

Work Location: In person

Expected Start Date: 10/15/2025

Xelta F & B Sdn Bhd