Responsibilities
Assist the Area Manager in outlet operations to ensure compliance with health and safety standards as well as food handling hygiene standard
Oversees smooth operations of up to 3 outlets
Plan and maintain a safe level of outlet inventory and ensure strict receiving, checking and storage procedures of products for the outlet operation
Perform food quality and customer service checks
Be knowledgeable in MOM regulations and laws
Plan staff schedule to maximise manpower resources and productivity, monitor and control labour cost through effective manpower scheduling and monitor staff leave
Reduce operating cost and wastage, increase profitability through proper cost cutting measure
Analyse monthly P&L and take actions for improvement of results
Ensure accuracy in petty cash claims and maintain accurate records
Ensure accuracy of all sales takings including cash deposits and credit card and nets payments
Ensure all cash takings of outlets are promptly deposited
Handle all outlet administrative duties and submit all necessary records and paperwork to corporate office on time
Conduct monthly stock checks and take of all inventories
Conduct staff training at outlets
Enforce discipline and ensure proper conduct of all staff whereby create a high level of morale amongst the staff in outlet
Conduct performance appraisal for all staff
Recruit non-managerial staff and follow-though with their appointment letters and uniforms with Corporate HR
Ensure and upkeep maintenance and appearance of outlets, equipment and fixtures
Handle customer feedbacks and complaints.
Ensure proper coordination and execution of promotions and marketing activities developed by Marketing Department
Ad-hoc duties as assigned.

Requirements

Experience in supervising, training staff and team building
Good interpersonal and communication skills
Good organizational and time management skills

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