1. Received inbound or perform outbound call to customer/ outlet operations related matters

Received calls and engage walk-in customers in a friendly and professional manner.
Engage customers via email and WhatsApp for promotions, event invitations, and loyalty programme initiatives. Maintain good relationship within the team and other departments.
Coordinate and provide support for outlet enquiries regarding Jewel Box and CES operational matters.

2. Event

Liaise with marketing department, mall management, and procurement for booth setup and logistics.
Approach & provide accurate product information and recommendations.
Compile all the report for record after event.
Reminder call to all those RSVP customers for Jewel Box appointment.
Assist outlet for customer turn up record / sales record / helping outlet attending customer during the event date.
Willing to travel and work on weekends and public holidays when required.
Assist in organizing and supporting HQ member events when required.

3. Safety Deposit Box Operations

Manage the operation and security of safe deposit box efficiently.
Enforce stringent security measures, including verifying customer identities, ensuring that only authorized. personnel access the vault area, and monitoring the premises for any potential security breaches.
Supervise and facilitate customer access to safe deposit boxes, ensuring all security protocols and procedures. are strictly followed during each transaction.
Ensure compliance with all regulations, company policies, and legal obligations related to safe deposit box. services, including handling unclaimed boxes or deceased customer protocols.
Assist clients with enquiries on safe deposit box services, rental agreements, and access procedures, and guide them through the rental process to ensure a smooth and properly handled transaction.
Inform customers about rental renewals, changes in policies, or other essential information related to their safe deposit box.
Maintain accurate records of safe deposit box rentals, customer details, and transaction logs. Conduct regular audits to ensure all records are accurate and up-to-date.
Monitor the condition of vaults and safe deposit boxes. Ensure all equipment is functioning properly and co-ordinate with maintenance teams for repairs or replacements as necessary.
Monitor and highlight potential operational risks, and recommend initiatives to improve processes, compliance, and overall service quality.

Tomei Consolidated Berhad