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TDCX (MY) Sdn. Bhd. Job Vacancies and Careers
KL City, WP Kuala Lumpur
Near Train Station
- Job Description:
- Provide timely, empathetic support for non-complex inquiries across assigned channels (voice, chat, live messaging, email, social media, etc.), using SOPs, macros, and knowledge articles to resolve issues while meeting CSAT, quality, and productivity targets.
- Authenticate customers, document interactions accurately in CRM, and escalate issues outside Tier 1 scope with clear notes and context. ...
Posted
13 days ago
Fresh Graduates
KL City, WP Kuala Lumpur
Near Train Station
- Educate customers on best practices for using cryptocurrency services, including security tips and transaction processes.
- Guide customers through the onboarding process, ensuring they understand how to set up their accounts and use our platform effectively.
- Customer Support: ...
Posted
13 days ago
KL City, WP Kuala Lumpur
Near Train Station
- Demonstrate a strong customer service orientation and take responsibility for ensuring customer satisfaction, particularly in resolving issues related to flight bookings, loyalty programs, and travel disruptions.
- Provide appropriate solutions or alternatives in an effective and polite manner to resolve customer inquiries related to airline services, such as flight cancellations, rescheduling, refunds, payment issues, promotions, and other travel-related concerns.
- Job Description: ...
Proficient in Mandarin and English (spoken and written).
Strong communication and interpersonal skills.
+5
Posted
13 days ago
Hiring snapshot
AI-generated from available data
- Common openings: Customer Service, Technical Customer Service, Customer Service Specialist
- Work type: Full-time roles
- Locations: Primarily Bandar Kuala Lumpur.
TDCX (MY) Sdn. Bhd. is actively hiring for various full-time customer service roles, primarily based in Bandar Kuala Lumpur.
View Active Job Openings