JOB SUMMARY

Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications.

Additional duties may include preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits.

To receive and route all incoming and outgoing calls in a friendly and efficient manner with 100% accuracy and in proper English wordings. To respond and anticipate guest needs and to maintain a clean and efficient working space.

DUTIES AND RESPONSIBILITIES

-Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.

-Processes reservations from the sales office, other hotel departments, and travel agents.

-Knows the type of rooms available as well as their location and layout.

-Knows the selling status, rates, and benefits of all packages plans.

-Knows the credit policy of the hotel and how to code each reservation.

-Creates and maintains reservation records by date of arrival and alphabetical listing.

-Determines room rates based on the selling tactics of the hotel.

-Prepares letters of confirmation.

-Communicates reservation information to the front desk.

-Processes cancellations and modifications and promptly relays this information to the front desk.

-Understands the hotel's policy on guaranteed reservations and no-shows.

-Processes advance deposits on reservations.

-Tracks future room availabilities on the basis of reservations.

-Helps develop room revenue and occupancy forecasts.

-Prepares expected arrival list for front office use.

-Assists in preregistration activities when appropriate.

-Monitors advances deposit requirements.

-Handles daily correspondence. Responds to inquires and makes reservations as needed.

-Makes sure that files are kept up to date.

-Maintains a clean and neat appearance and work area at all times.

-Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.

-Making arrangements for clients travel programs.

-Tracks future room availability on the basis of reservations and helps develop forecasts for room revenue and occupancy.

-To be aware of all front office procedures and assist with reception duties when required.

-To be fully aware of and adhere to health and safety, fire and bomb threat procedures.

-Willing to undertake any reasonable request made by management in any other areas of the house.

-Must be able to handle the system’s operation (Telephone) and to maintain the computer discipline at all times.

-To handle telephone in good manner using proper telephone etiquette as per task list

-To provide guest and staff / colleagues up-to-date information.

-To control music and movie systems and ensure that picture and sound are clear and neat according to available list. In case of problem inform immediately tel. Supervisor/FO or department concerned.

-Is familiar with all international/in-house codes, time zones, charges per minute for calls and procedures.

-To be responsible for the safe deposit box which are kept by the guest with proper records according to the form in use.

Job Type: Full-time

Pay: From RM1,900.00 per month

Benefits:

Free parking
Health insurance
Maternity leave
Meal provided
Opportunities for promotion
Parental leave

Work Location: In person

Swiss Garden Hotel & Residences Genting Highlands