About Superceed Universe Sdn. Bhd.

Superceed seeks to be a world-class AI player by aggregating exceptional talents from South East Asia. Superceed focuses on Customer Experience AI and pioneers Emotion AI technology spanning facial intelligence, voice intelligence, natural language understanding and deep learning, with a clear integration focus with its existing Virtual Contact Center and Omnichannel platforms.

 

Superceed's vision is grounded in the basic belief that every business is an INTERACTION CENTER, and that every interaction is an EMOTIONAL interaction. Thus Superceed's original vision was to democratize MULTI-CHANNEL INTERACTIONS through cloud-based contact centers applications. Superceed completes the interaction process by empowering insights into the EMOTIONAL JOURNEY of the customer, using this knowledge to empower clients to resolve a customer's emotional struggle, saving lost business and elevating a brand's image.