About Streamline Solutions Sdn Bhd

Head Quartered in Melbourne, and with offices in Melbourne, Sydney, Singapore and Kuala Lumpur, Streamline is a leading developer of Customer Interaction Management(CIM) and Customer Relationship Management(CRM) technology. Using local business knowledge, Streamline has built technology solutions to address the complexities of ASEAN (Australia, South East Asia, New Zealand) business models. The company is the author of eTouchpoint (eTP) for enterprise modelling of CRM, eRAD (Rapid Applications Deployment) for vertical front office automation is built using the .NET platform. eTP is being used in over 60% of the leading banks in Asia and also a leader in university front office system in Australia.

History

Streamline has 20 years of successful history, assisted over 600 customers in the ASEAN Region developed and improved their business strategy and supporting infrastructure. eTP has proven track-record in Banking, Airlines, Contact Centers, Healthcare, Finance, Utilities, Universities which some of them are Monash University, BT, Perpetual Investments, Origin Energy, National University Hospital, ExxonMobil, AGL, NIB and more. The company is the first investee to receive funding from the prestigious INTEL Communications Fund. With Intel as a strategic investor and a strong partnership with key market sector companies, Streamline is well positioned to continue achieving significant growth over both short and long-term.

Product & Services

eTouchpoint is a fully featured, web-integrated eCustomer Relationship Management (eCRM) platform. The Streamline eCRM suite of products have been specifically designed and built to support the development and implementation of your core business strategies. This is enabled by providing a scalable platform for attracting, engaging and retaining your customers. eTouchpoint is a modular solution which can be implemented for a specific business unit and then later scaled to become your enterprise-wide eCRM solution. eTouchPoint seeks to reflect the unique structure of individual businesses across different industries efficiently and effectively. Our versatile system also has in-built 360° view of your customers and multi-channel communications (email, telephone, fax, SMS) integrations.