About the role

We are looking for a proactive and detail-oriented Customer Service Operation Executive to join our team at STP Health Foods Sdn Bhd, Rawang, Selangor. As a Customer Service Operation Executive, you will play a crucial role in supporting the smooth and efficient running of our day-to-day operations. This is a full-time position offering a competitive salary and excellent benefits.

RESPONSIBILITIES:

· Create Invoice and bill customers upon confirmation of completed delivery.

· Ensure customer Purchase Order (PO) and delivery documents are documented and filled properly.

· Communicate with customers from order processing to delivery arrangement.

· Monitor daily deliveries and solve logistic issues as and when required.

· Work closely with internal and outsource transporter for logistic arrangement.

· Provide operational support and handle all administrative task

· Any other duties assigned from time to time by the Superior & Management.

What we're looking for

· Strong communication and interpersonal skills with the ability to build rapport with customers.

· Excellent organizational and multitasking abilities to handle multiple tasks simultaneously.

· Proficiency in using software such as MS Outlook.

· Experience in customer service or logistics support is preferred.

· Proactive, detail-oriented, and able to work independently as well as part of a team.

· Ability to follow up on customer requests and maintain strong relationships with external partners.

· Knowledge of operational procedures for warehouse and transport is an advantage.

· Proven at least 2-3 year experience as an invoice administrator, stock controller, or similar role.

Job Type: Full-time

Pay: RM2,200.00 - RM3,000.00 per month

Benefits:

Free parking
Maternity leave
Opportunities for promotion
Professional development

Ability to commute/relocate:

Rawang: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

Customer service operations: 2 years (Preferred)

Location:

Rawang (Preferred)

Work Location: In person