Work Location: Mutiara Central, Cheras, Kuala Lumpur

Salary Package

Basic Salary: RM1,800

Operational Support Allowance: RM250

Handphone Allowance: RM50

Transport Allowance: RM100

Full Attendance Incentive: RM100

Gross Monthly Earnings: Up to RM2,300 per month

About the Role

Sittal Carpark Sdn. Bhd. is seeking a dedicated and customer-focused individual to join our Operations Control Centre team based at Mutiara Central, Cheras.

You will be responsible for monitoring and supporting the daily operations of all our parking branches remotely from the Control Centre. This role combines customer service, operations monitoring, incident handling, and site support to ensure smooth parking operations and customer satisfaction.

Key Responsibilities

Monitor daily parking operations for all company branches from the Operations Control Centre located at Mutiara Central, Cheras.

Attend to customer enquiries, complaints, and assistance requests via phone calls, WhatsApp, intercom, and parking management systems.

Monitor parking equipment, entry and exit barriers, payment machines, parking systems, CCTV systems, and operational alerts across all branches.

Coordinate with site personnel to ensure smooth operations and resolve customer issues promptly.

Investigate and respond to parking system issues, equipment failures, transaction disputes, and operational incidents.

Provide first-level troubleshooting and support for PCs, modems, internet connectivity, parking equipment, and related systems.

Attend company parking sites within Kuala Lumpur and surrounding areas when required to troubleshoot operational issues or provide on-site support.

Escalate technical and operational issues to Management, vendors, or service providers when necessary.

Prepare daily reports, incident reports, and operational updates.

Ensure all customer complaints and operational issues are handled professionally and resolved promptly.

Working Hours

Rotational Shifts (6 Working Days Per Week, 1 Rotational Rest Day)

Shift A

7:00 AM – 3:00 PM

Shift B

3:00 PM – 11:00 PM

Shift C

11:00 PM – 7:00 AM

30-minute meal break provided for each shift.

Requirements

Minimum SPM qualification.

Computer literate and familiar with Microsoft Office applications.

Good communication skills in English and Bahasa Malaysia.

Customer-service oriented with strong problem-solving skills.

Able to work independently and under pressure.

Willing to work on rotational shifts, including weekends and public holidays.

Possess own transport and a valid driving licence.

Willing to travel to company parking branches within Kuala Lumpur when operational support is required.

Experience in customer service, call centre, parking operations, CCTV monitoring, operations control centre, or technical support is an added advantage.

Employee Benefits

EPF, SOCSO & EIS

Annual Leave & Medical Leave

Full Attendance Incentive

Overtime Payment (where applicable)

Rest Day Payment (where applicable)

Public Holiday Payment in accordance with the Employment Act

Training Provided

Career Advancement Opportunities

Performance-Based Salary Review

Friendly Working Environment

Why Join Us?

Gain experience in parking operations, customer service, and system monitoring.

Opportunity to learn operational troubleshooting and site management.

Additional earnings through overtime, rest day duties, and public holiday work.

Stable employment with a growing parking management company.

How to Apply

Interested candidates are invited to submit their resume to sittalhiringjob@gmail.com.

For enquiries regarding the position, please contact our HR Department at 03-8751 3372 during office hours (Monday to Friday, 9:00 AM – 4:00 PM).

Only shortlisted candidates will be contacted for an interview.

Pay: RM1,800.00 - RM2,300.00 per month

Benefits:

Free parking
Opportunities for promotion
Professional development

Work Location: In person

Sittal Carpark Sdn Bhd

Sittal Carpark Sdn Bhd工作机会，紧急招聘中！

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