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Promicom Services (M) Sdn Bhd

Promicom Services (M) Sdn Bhd is top company Verified

21-100 Employees · IT / Software ·

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jobs in Promicom Services (M) Sdn Bhd
Senior Service Desk Analyst (1 Year Contract) Senior Service Desk Analyst (1 Year Contract)

Promicom Services (M) Sdn Bhd

Promicom Services (M) Sdn Bhd is top company

Contract

Cyberjaya, Selangor

Near Train Station
  • Assist in delivering technical support and addressing end-user inquiries for the Business Management System (BMS) via phone/email/chat or walk-ins.
  • Ensure that tickets which cannot be resolved at this level are escalated to the next level in a timely manner, with all troubleshooting steps and information collected and documented.
  • Act as first point of contact via phone/email/chat or walk-in support for end users in organization and documents each contact including troubleshooting/action taken in appropriate system, while ensuring and promoting the image of IT as a service provider. ...
Ticketing ERP
+3
Posted
13 days ago