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Promicom Services (M) Sdn Bhd

Promicom Services (M) Sdn Bhd is top company Verified

21-100 Employees · IT / Software ·

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IT Service Desk Analyst (SharePoint/OneDrive) IT Service Desk Analyst (SharePoint/OneDrive)

Promicom Services (M) Sdn Bhd

Promicom Services (M) Sdn Bhd is top company

Contract

Cyberjaya, Selangor

Near Train Station
  • ITIL Foundation Certificate, vendor and non-vendor specific certifications in customer service, Windows, Microsoft Office, and networks. Training in IT end-user support and global shared services / call center environments highly desirable.The incumbent is expected to undertake the following duties and responsibilities:
  • Recommend an appropriate course of action to resolve tickets or escalate accordingly.
  • Ensure that tickets which cannot be resolved at this level are escalated to the next level in a timely manner, with all troubleshooting steps and information collected and documented. ...
Ticketing ITIL
+3
Posted
16 days ago