Job Summary

We're looking for a Support Engineer to act as the technical bridge between customers, the Sales Team, and the DevOps Team. This role is ideal for individuals who possess both technical knowledge and strong communication skills, enabling them to translate customer requirements into actionable technical solutions while ensuring smooth project execution and customer satisfaction.

Technical Skills

Bachelor's Degree or Diploma in Engineering, Computer Science, Information Technology, or related fields.
1–3 years of experience in technical support, software implementation, application support, or related roles.
Familiarity with Windows environments.
Experience with enterprise software, web applications, or IoT/embedded systems is a plus.
Basic scripting or coding skills (ability to read and understand code).
Understanding of databases, APIs, or system integration concepts is an advantage.
Familiarity with Agile/Scrum environments is an advantage.

Soft Skills

Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.
Strong stakeholder management skills, capable of balancing customer expectations with technical constraints.
Ability to gather requirements effectively and translate business needs into technical specifications.
Proactive problem-solver with a customer-focused mindset.
Strong analytical and critical thinking skills when diagnosing issues and identifying root causes.
Highly organized with good attention to detail and follow-through.
Ability to manage multiple tasks and priorities in a fast-paced environment.
Collaborative team player who can work effectively across Sales, Development, and Customer teams.
Comfortable handling difficult conversations and managing customer escalations professionally.

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Neptrix Sdn Bhd

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