About Mandiri Solutions Sdn Bhd

Mandiri Solution Sdn Bhd (MSSB) is a 100% Bumiputra owned company focusing the niche technology sphere referred to generally as interaction CRM (Customer relationship management).As a reseller of Avaya’s contact center solution, Mandiri Solution is one of a few Bumiputra ICT companies whose core business focus is in contact center management (inbound and outbound), CRM applications and telephony solutions. As a company, Mandiri Solution strives towards help our customers our to improve interaction with their end customers to achieve high level of customer satisfaction. Mandiri Solution consists of personnel who possesses up to 15 years of industry experience in the relatively young Malaysian contact center industry. The experience of our personnel extends from working experience with key Multinational corporations within the Enterprise Communication and Call Centre industry such as Siemens, Avaya and O’Connors Engineering. Enterprise Communications Systems • IP telephony systems • Unified Messaging System • Automatic Call Distribution • Interactive Voice Response System • Computer Telephony Integration • Proactive Contact Solution • Multi Media Contact Center Solution • Workforce Management System • Voice Logger & Quality Management System CRM Applications • IT Helpdesk system integration • Knowledge Base System • Collection and Recovery • Customer Depository and Workflow Services • Telephony and Contact Center Consultancy & Systems Design • Telephony and Contact Center Systems Installation • Contact Center Applications Integration • IP Telephony Applications Development • Contact Center Agent Training • Contact Center Gap Analysis • Contact Center and IP Telephony Migration