Responsible for overall management of the service center activities and ensure the achievement of service center objectives.
To ensure all target such as intake, sales/revenue, CSI, parts etc. are met as per guidelines.
Responsible for the implementation and compliance of PSM standard at all time.
Lead and communicates with staff/team on a regular basis to discuss customer feedback, issues, seek and provide suggestions for improvements in order to create a conducive working environment.
Creates common, shared goals and motivates the team to support key initiatives and achieve their performance objectives.
To ensure service center personnel receive adequate training in order to upgrade their skills/knowledge.
To ensure that all the administrative requirements for the service center are fulfilled
Relevant documents/system are being utilized and monitored accordingly.
Monitoring of warranty claim submission is administered.
Monitoring and minimizing quantity of pending vehicles.
Inventory of parts, accessories, lubricants, tools, facilities are maintained in good conditions.
Deals with various external regulatory authorities regarding regulations and ensures service centers follow the regulations to avoid fines and complaints from the authorities concerned.
To ensure that safe working practices are in place in order that there is no loss in down time, productivity, injuries and damage of company property/reputation.
Cultivate customer service mind to all staff/team and always put customer satisfaction as highest priority
To perform any other duties specified by superior/HQ.

Kulai Speed Auto Services Sdn Bhd