IT Support Assistant

Department

Information Technology (IT)

Reports To

IT Manager

Job Summary

The IT Support Assistant provides first-level technical support to users, ensuring the smooth operation of computer systems, networks, and IT services. This role involves troubleshooting hardware, software, and network issues, supporting daily IT operations, and assisting with IT security and compliance requirements.

Key Responsibilities

User Support (Level 1 / Level 2)

Provide first-line technical support for desktops, laptops, printers, and mobile devices
Troubleshoot hardware, software, email, and network connectivity issues
Assist users with Windows OS, Microsoft 365, and basic application support

System & Network Support

Assist in maintaining LAN/WAN, Wi-Fi, VPN, and internet connectivity
Perform basic network troubleshooting (IP, DNS, ping, traceroute)
Support Active Directory tasks (user creation, password reset, group membership)
Assist with server monitoring and basic maintenance tasks

IT Operations

Prepare, install, and configure new PCs, laptops, and IT equipment
Maintain IT asset inventory and documentation
Perform routine system updates, patches, and antivirus checks
Assist with data backup and restoration activities

Security & Compliance

Follow IT security policies and procedures
Assist in endpoint security, antivirus, and patch compliance
Support IT audits and compliance requirements (e.g., ISO 27001, internal audits)
Report security incidents or suspicious activities to IT Manager

Documentation & Knowledge Sharing

Maintain IT support documentation, SOPs, and user guides
Update troubleshooting notes and FAQs
Assist in IT handover and knowledge transfer activities

Job Requirements

Education

Diploma or Degree in Information Technology, Computer Science, or related field

Experience

2–3 years of IT support experience
Experience in Windows environments and basic networking is an advantage

Technical Skills

Windows 10 / 11 support
Microsoft Office / Microsoft 365
Basic networking (LAN, WAN, VPN)
Hardware troubleshooting
Basic knowledge of servers and firewalls is a plus

Soft Skills

Good communication and interpersonal skills
Strong problem-solving and troubleshooting ability
Customer-oriented mindset
Ability to work independently and as part of a team
Good documentation and organizational skills

Working Conditions

Office-based with occasional onsite support at branch locations
May require after-hours or weekend support during incidents or projects

Career Development

Opportunity to grow into IT Support Engineer, System Administrator, or Network Engineer roles
Exposure to cybersecurity, infrastructure, and compliance projects

*Salary Range RM 2800 - RM3200

For those who prefer an in-person interview, you are welcome to visit our office at the following address:

Kudrat Partners & Co (M) Sdn Bhd

B-02 Plaza Taragon Kelana,

Jalan SS6/6, Kelana Jaya,

47301 Petaling Jaya Selangor

Interviews are scheduled as follows:

Monday - Friday: 10:00 am - 5:00 pm

Please feel free to contact Puan Mulia Raof 012-658 9127 to schedule an interview appointment.

Job Types: Full-time, Permanent

Pay: Up to RM3,000.00 per month

Benefits:

Maternity leave
Opportunities for promotion
Parental leave
Professional development

Work Location: In person