Sales & Customer Relations

· Warmly welcome customers and build genuine relationships to understand their Jewellery preferences and create personalized shopping experiences.

· Demonstrate in-depth knowledge of jewellery items, confidently guide customers through selections while highlighting product features and craftsmanship.

· Drive sales by effectively upselling and cross-selling based on customer needs, current promotions, new product launches and in-store campaigns.

· Deliver excellent customer experience by cultivating a personal client base, managing after-sales support and follow-up to foster loyalty and referrals.

· Address and resolve customer concerns with professionalism and care and promptly escalate to the Store Manager if required.

Inventory & Visual Merchandising

· Ensure all Jewellery displays are clean, visually appealing and securely arranged to maintain a premium in-store presentation.

· Assist with daily stock audits, documentation of incoming and outgoing stock and reconciliation of physical counts with system records.

· Provide regular updates to the Branch Manager on stock transfers and inventory replenishment needs to ensure optimal stock levels and smooth operations.

Other Responsibilities

· Adhere to all company SOPs and local regulatory requirements, while following anti-theft protocols, opening/closing checklists, and safety standards.

· Maintain accurate records of sales and customer interactions, ensuring all transactions are properly recorded in the POS and CRM systems.

· Submit daily sales reports to the Branch Manager, highlighting key customer feedback, fast and slow-moving stock and operational challenges if any.

· Actively participate in monthly performance reviews and training sessions as advised by the Branch Manager to support continuous development and improvement.

Joyalukkas Jewellery Sdn. Bhd.