Responsibilities:

Manage daily content posting on company social media platforms (Facebook, Instagram, TikTok, XHS) with creative ideas and copywriting.
Prepare and publish simple, engaging social media content in Chinese and English
Manage and moderate brand community chats to maintain a positive environment.
Engage with followers through comments, messages and community chats in a timely and professional manner
Support online campaigns, promotions and community engagement activities
Assist in preparing basic social media and community performance reports
Monitor feedback and suggest improvements to content and engagement strategy

Personality & Soft Skills (Key Focus)

Outgoing and engaging personality – cheerful, approachable and enjoys interacting with people online; has a strong sense of online culture (“internet sense”) and a natural sense of humour to keep the community active and lively.
Excellent communication skills – strong written communication and empathy, with the ability to adapt tone and style when interacting with different types of users.
Strong community awareness – understands community culture and boundaries, able to manage conversations tactfully, handle potential conflicts calmly, and maintain a positive and respectful community environment.
(Added Advantage)Prior community management experience intravel agencies, the tourism industry, fan communities, or entertainment-related industries is a plus.

Jassjadi Advisory Sdn Bhd