Experience in customer facing environments (phone, chat, in person, etc.) interaction in some
capacity (can include volunteer work, or project work while in school)
Demonstrates passion for customer service, ownership of the customer experience and
determination to deliver a comprehensive resolution
Obsesses over the customer experience and constantly strives to exceed their expectations
Able to communicate clearly and effectively, both written and verbal in English AND Cantonese
Able to effectively tailor communication and style to differing audiences and read verbal and
non-verbal cues
Approaches problems flexibly and is able to adapt and modify approach without
compromising outcome
Providing a high caliber Customer interaction as measured by Client’s call quality reports, call
audits, and customer satisfaction survey;
Presenting to the public a strong working expertise in all Client Supported Products (now and
in the future) as measured by Client’s call quality reports, call audits, and customer satisfaction
survey scores;
Ensuring innovation and quality in all Customer interactions as measured by Client’s call quality
reports and customer satisfaction survey;
Capturing all required data elements in Client’s internal Online Store and other systems of
record as required by the Client's training and operational procedures;
Maintaining a general awareness of Client’s strengths in the industry; and
Assisting Customers by answering queries relating to their order status, changes and delivery
timeframes.

Inov8 Solutions Sdn. Bhd.