We are looking for a proactive and detail-oriented E-commerce Sales & Marketing to manage and grow our online sales channels, including Shopee, Lazada, TikTok Shop, and our official webstore. You will play a key role in executing online strategies, optimizing product listings, driving sales campaigns, and ensuring a seamless customer experience across platforms.

Key Responsibilities

1. Product & Content Management

Upload, update, and optimize product listings on marketplaces (Shopee, Lazada, TikTok Shop, etc.) and company website.
Ensure product titles, descriptions, pricing, images, and attributes meet platform standards.
Monitor inventory levels and coordinate with warehouse/operations on stock availability.
Assist in creating digital content such as banners, product copy, and promotional visuals.

2. Marketplace Operations

Support daily operations including order processing, shipping arrangement, cancellation handling, and return/refund requests.
Monitor store health metrics and ensure compliance with marketplace policies.
Track competitor pricing and promotions to maintain competitiveness.

3. Campaign & Promotion Support

Assist in planning and executing online campaigns such as payday sales, Mega Campaigns (9.9, 11.11, 12.12), and platform-led events.
Coordinate voucher setups, bundle promotions, and discount schedules.
Work closely with marketing team on campaign creatives and messaging.

4. Customer Service

Respond to customer inquiries across marketplace chat, social media, and email.
Provide accurate product information and resolve issues promptly.
Escalate complex cases to senior team members when required.

5. Performance Tracking & Reporting

Prepare monthly performance reports on sales, traffic, conversions, and ad performance.
Analyze key metrics to identify gaps and opportunities.
Maintain organized documentation of SKUs, pricing history, and media assets.

iMEC

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