Oversee the daily opening and closing of the store.
Ensure the store meets brand standards regarding cleanliness, ambiance (lighting, music), and safety.
Manage inventory control, including ordering products, tracking expiration dates, and minimizing wastage.
Lead, motivate, and supervise the team of therapists.
Conduct regular training sessions to ensure all therapists are up to date with new techniques and product knowledge.
Handle staff scheduling, payroll, and performance reviews.
Foster a positive team culture to reduce staff turnover.
Achieve monthly and quarterly revenue targets for both services and retail product sales.
Develop strategies to increase Average Transaction Value (ATV) and customer conversion rates.
Analyze sales data, manage the store budget, and report financial performance to regional or headquarters management.
Build and maintain strong relationships with VIP customers.
Implement strategies to increase customer retention and reduce customer churn.
Handle escalated customer complaints and ensure high customer satisfaction.
Execute headquarters' marketing campaigns at the store level.
Organize promotional events and community outreach activities to attract new customers.
Support local marketing initiatives to increase brand awareness and drive business growth.

Hairology Holding Sdn Bhd