Greet customers promptly and courteously, establishing a positive first impression of the service department.
Listen attentively to customer descriptions of vehicle issues, asking clarifying questions to accurately diagnose problems.
Conduct thorough vehicle walk-arounds with customers, documenting existing damage and confirming service needs.
Translate customer concerns into clear and concise repair orders, ensuring accurate and detailed descriptions of the required work.
Provide accurate and transparent cost estimates for services and repairs, explaining pricing and obtaining customer approval before commencing work.
Maintain regular communication with customers regarding the status of their vehicles, providing updates on progress and any unforeseen issues.
Proactively identify and recommend additional services or repairs that may be necessary or beneficial to the customer, explaining the value and benefits of each recommendation.
Schedule service appointments efficiently, optimizing technician workloads and minimizing customer wait times.
Process payments accurately and efficiently, handling cash, credit card transactions, and other forms of payment.
Follow up with customers after service completion to ensure satisfaction and address any remaining concerns.
Maintain a clean and organized service reception area, creating a professional and welcoming environment for customers.
Stay up-to-date on product knowledge, technical specifications, and service procedures for various vehicle makes and models.
Adhere to company policies and procedures regarding service operations, customer service, and safety.
Collaborate effectively with service technicians and other team members to ensure efficient and high-quality service delivery.
Resolve customer complaints and concerns in a professional and timely manner, escalating complex issues to the service manager as needed.

Future Vehicle Motor Sdn Bhd