Inclusivity & Responsiveness: Ensure all designs adapt seamlessly across screen sizes and devices while implementing accessibility best practices for users with disabilities.
Design Systems: Develop and maintain comprehensive style guides and pattern libraries to ensure product consistency across the firm’s digital ecosystem.
Testing & Iteration: Participate in usability testing to gather feedback and embrace an iterative approach to refine designs based on real-world results.
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Supporting client relationships, business development, and account management leadership through the development of thought leadership, client and internal collateral, and training
Conducting performance reviews, serve as a positive leader and mentor, and contribute to performance feedback/training
Representing the practice in management forums and supporting the rapid, profitable growth of the business
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Guide clients through the onboarding process, ensuring a smooth transition and usage of the platform, and ensure preparation of client agreements in a timely manner.
Monitor and report on the progress of client onboarding, maintaining accurate records and providing insights to the management team.
Serve as a liaison between clients and additional stakeholders, directing them to the appropriate contacts when necessary.
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Design Target Operating Models (TOM), business process frameworks, and transformation roadmaps.
Lead business process re-engineering initiatives across underwriting, claims, policy servicing, distribution, customer management, and back-office operations.
Facilitate stakeholder workshops to define business vision, strategic objectives, requirements, and transformation priorities.
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Support test planning and preparation of test scenarios, scripts, and data, facilitating the necessary discussion between business and IT to drive plan alignment.
Manage day-to-day UAT execution, including clearing test dependencies/ impediments and facilitate defect triage to drive defect resolution.
Support Change Control Committee discussions and drive structured assessment of proposed changes.
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Manage UAT execution, including testing dependencies and lead defect triage to drive defect resolution
Facilitate Change Control Committee discussions and drive structured assessment of proposed changes
Monitor delivery progress, support management updates, and drive re-planning activities to mitigate the impact of delays, scope changes, and dependencies
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Drive business development activities, including client relationship management, proposal development, thought leadership and market-facing initiatives.
Manage and coach high-performing teams across multiple engagements.
Support financial services clients in addressing regulatory requirements, cyber resilience objectives and operational risk challenges.
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