Sales and Customer Service

Assist Club Manager in creating dynamic and diverse marketing and outreach campaigns for member acquisition and brand awareness.
Assist Club Manager to establish targeted campaigns for member acquisition, personal training promotion and group class promotion based on key metrics, statistics and initiatives
Assist Club Manager to promote the club services at events and promotional functions.
Assist Club Manager to ensure that prospects and customers receive exceptional customer service at all levels of club operations.

Member Experience And Community

Support team members (e.g., leading by example or coaching) to ensure a great member experience, including the relentless application of our P.L.E.A.S.E Service Model.
Lead dynamically by example by being visible on the floor to assess, anticipate, and fulfil the needs of the business, team, and members.
Address members’ concerns and emergency requests with a high sense of urgency.
Increase brand awareness and acceptance in the community by cultivating inclusive relationships with partners and community influencers and seeking to engage with diverse community resources and programs.

Working With Others

Retain supportive and productive relationships with all team members in the club.
Encourage and collaborate with team members to ensure an optimal member experience and support all club operations.
Collaborate across clubs on related topics of customer service, operations, and sales/marketing.

Operations

Assist Club Manager to manage whole club performance in accordance with goals (sales, budget, etc.).
Assist in planning and executing quarterly and annual Marketing and Outreach Campaigns
Assist Club Manager to understand and adhere to people safety policies and procedures to maintain a safe work environment.
Perform work in accordance with applicable policies, procedures, and laws or regulations.

Dynamic Fitness Sdn Bhd