Develop and maintain operational risk polices and mitigation programmes
Develop and implement initiatives (such as training programme and communication/ awareness activities) to enhance risk culture and awareness in the units
Drive/lead changes in various risk tools to improve operational risk management
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Integrate applications, APIs, microservices, batch workloads, containers, CI/CD pipelines, and cloud-native platforms with IAM services using secure, automated, and repeatable development patterns, with emphasis on secure API design and implementation.
Develop robust automation, reusable tooling, APIs, scripts, and Infrastructure as Code to reduce manual effort, improve consistency, strengthen controls, and accelerate secure application onboarding.
Provide operational support for critical security platforms, including monitoring, incident response, troubleshooting, escalation management, root-cause analysis, and implementation of preventive actions.
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Operational Excellence & Governance: Ensure all business activities adhere strictly to internal policies, regulatory requirements, the Financial Advisers Act, and Fair Dealing principles. Maintain high standards of operational, compliance, and risk management.
Customer Centricity: Drive a needs-based, customer-centric approach to financial planning. Champion innovation and service quality to maximize customer satisfaction and loyalty.
Stakeholder Management: Collaborate effectively with senior stakeholders across internal product, digital, and support units to optimize resource allocation, drive marketing strategies, and improve overall business effectiveness.
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