Online Store Management

Manage and update Shopee, Lazada, TikTok Shop, and the official webstore product listings.
Ensure accurate product information, pricing, and visuals are consistently updated.
Monitor & update inventory levels and coordinate with the packing/warehouse team to avoid out-of-stocks or overselling. Manage daily purchasing and stock transfer for order fulfillment.
Support inventory management activities, ensuring accurate stock levels and timely product availability at all platforms.
Keep track of product inventory and proper stock management.

Order & Customer Management

Assist in daily order processing, fulfillment accuracy, and timely shipping (Shopee, Lazada, TikTok, website, and other channels).
Respond to customer inquiries, concerns, and issues related to orders, deliveries, and products professionally and promptly via chat, email, and phone.
Manage return and refund cases from marketplaces. Communicate with buyers and investigate all returned parcels to resolve dispute cases across multiple e-commerce platforms. Make a decision for each case that leads to a win-win situation and minimizes the negative impacts.
Work closely with packing teams to ensure timely deliveries

Sales & Promotions

Assist in the execution and monitoring of promotional campaigns and online sales events.
Coordinate marketing efforts for campaigns, promotions, and product uploads.
Analyze competitor pricing, market trends, and demand to identify opportunities and threats.
Monitor the performance of online stores and sales reports; provide improvement suggestions
Stay informed about new features and updates on various e-commerce platforms to help improve sales performance.
Create content and conduct Tik Tok Live or product demonstration sessions as needed for sales initiatives.

Ad-hoc Tasks:

Performing other duties as assigned to support the e-commerce team, such as preparing stock for team members to pack, helping to pack and send parcels.
Provide support for miscellaneous tasks as directed by the supervisor and perform additional responsibilities as needed.

CT Hardware Sdn Bhd