Responsible for driving sales & overseeing retail operations across the respective outlets assigned. This role is also responsible to ensure that all assigned outlets & event locations are operationally efficient and are compliant to the set standard of procedures, ultimately to support in delivering exceptional customer experience.

You will also manage the performance of assigned outlet staff & ensure that assigned outlets adhere to standards set. Manpower planning, hiring & payroll for assigned stores & events will also fall under your responsibilities.

You will be the communication bridge between HQ & your outlet staff, and you are also expected to act as the main point of contact when liaising with mall management’s marketing & leasing teams.

You are expected to be stationed in the Primary Outlet assigned to you within Klang Valley permanently & are expected to be stationed in a Secondary outlet for 3 days minimum per month (location could potentially be outside of Klang Valley).

Job Responsibilities

1. Drive Sales & Customer Satisfaction

Achieve and exceed sales targets while ensuring a positive shopping experience for every customer across outlets assigned.
Cultivate a welcoming, customer-first environment.
Must ensure that staff are trained on product knowledge, customer service techniques to enhance overall shopping experiences as well as cross-selling techniques.

2. Merchandising & Store Presentation

Maintain visually appealing displays and well-organized merchandise.
Ensure that bestseller products are prominently positioned in high-traffic areas to maximize visibility and sales.
Implement promotional setups that attract customers and highlight key products.

3. Foster a positive and collaborative work atmosphere.

Oversee staff performance, ensuring alignment with company policies and standards.
Train, motivate, and develop team members to achieve both personal and store success.
Responsible for ensuring daily briefings are carried out with the outlet staff and must ensure the weekly task checklists provided by HQ are executed in a timely manner.

4. Operational Excellence

Manage inventory controls, maintain stock levels, and ensure accurate records.
Monitor and ensure that bestsellers, key products and products that are out of stock are always available by communicating closely with the HQ warehouse team to ensure replenishments are delivered to the outlet in a timely manner.
Ensure that feedback from customers regarding our products are communicated to HQ.
Address operational concerns and ensure full compliance with company policies.
Ensure that online orders to be fulfilled and shipped from the outlets are fulfilled in an accurate and timely manner.

5. Mall Partnership

Act as the primary liaison with mall management for assigned outlets, coordinating events and promotions.
Plan and execute in-store activities that align with mall-wide initiatives.
Must ensure outlet licenses and bills are paid & renewed in a timely manner.

Qualification :

Having experience as Area Manager in Fashion Retail at least 2-3 years is required.
Have a strong leadership and customer management abilities
Have a good communication skills in fluent English and interpersonal skills
Customer services-oriented with in-depth knowledge of basic business management processes
Flexibility to work in shifts

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM6,000.00 per month

Benefits:

Dental insurance
Health insurance
Opportunities for promotion
Professional development

Schedule:

Rotational shift
Weekend jobs

Supplemental Pay:

Performance bonus

Experience:

Manager: 3 years (Preferred)

Work Location: In person

Expected Start Date: 06/16/2025

Bayu Somerset Sdn Bhd