JOB SUMMARY

To supervise and monitor daily parking operations at TBS while leading the operational team, ensuring compliance with company SOPs, safety requirements, service standards, and smooth day-to-day operations.

RESPONSIBILITIES

Supervise and monitor daily parking operations to ensure smooth, efficient, and orderly operations.
Lead, guide, and monitor Parking Assistants and other operational staff.
Ensure staff comply with company SOPs, work schedules, grooming standards, and safety requirements.
Monitor parking facilities, equipment, and operational conditions and report any issues promptly.
Handle customer enquiries, complaints, and parking-related operational issues professionally.
Coordinate with relevant departments to resolve parking-related issues and improve operational efficiency.
Monitor staff attendance, punctuality, and work performance.
Prepare daily operational reports and escalate significant operational issues to management.
Ensure proper cash and transaction handling in accordance with company procedures, where applicable.
Assist management in implementing operational improvements and maintaining service quality.
Handle emergency situations and operational issues in a professional and timely manner.
Perform any other duties and responsibilities assigned by the superior from time to time.

REQUIREMENTS

Minimum Diploma or Certificate in Business Administration, Business Management, Operations Management, Hospitality Management, Transportation Management, Logistics, Facilities Management, or any related field.
Minimum 2–3 years of working experience in parking operations, transportation, facilities management, terminal operations, or a related operational field.
Previous experience in a supervisory or team leader role will be an added advantage.
Knowledge and understanding of parking management systems, parking operations, and e-hailing systems will be an added advantage.
Familiarity with parking equipment, access/entry systems, payment or transaction processes, and e-hailing pick-up/drop-off operations will be an advantage.
Strong leadership, communication, customer service, and problem-solving skills.
Able to supervise, guide, and manage a team to ensure smooth daily parking operations.
Able to handle customer complaints, operational issues, and emergency situations professionally.
Basic knowledge of Microsoft Office applications, particularly Word and Excel.
Willing to work on shifts, weekends, and public holidays.

Pay: RM2,500.00 per month

Benefits:

Dental insurance
Free parking
Health insurance
Maternity leave
Meal provided
Opportunities for promotion
Parental leave
Professional development

Work Location: In person

1份Valeo工作在Federal Territory - November 2026

管理提醒

Parking Supervisor