Degree in computer science, business information systems, data science, or a comparable field, or alternatively relevant professional experience in software development, system integration, DevOps, or AI engineering.
Experience developing and operating production-grade software or automation solutions.
Proficiency in at least one programming language, preferably Python or JavaScript/TypeScript.
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At least 2 years of hands-on experience leading or coordinating a customer service or sales team, including coaching, workflow coordination, performance follow-up or escalations.
Strong frontline experience in customer service, customer engagement, account management, retention or online sales.
Strong English communication skills, with the ability to work effectively in a fully English-speaking environment and manage a team in English.
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Minimum 4-7 years business management, strategic operations, change or transformation management, project-based experience with prior working experience in leading an independent team, stakeholder engagement.
Bachelors degree in a relevant field (Technology, Business, Engineering, or equivalent)
PMP, PRINCE2, or equivalent project management certification – preferred but not mandatory if experience is strong
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