Manpower Planning & Recruitment
- Plan manpower requirements with outlet supervisors to support daily operations and reduce staff shortages.
- Manage the full recruitment process, including job advertisements, candidate sourcing, interviews, reference checks, offer letters, onboarding, and induction.
- Coordinate foreign worker applications, renewals, and documentation where applicable.
- Maintain a talent pipeline for outlet positions.
Leave, Attendance & Time Management
- Manage leave applications, approvals, and employee leave records across all outlets.
- Monitor attendance, overtime, shift schedules, absenteeism, and lateness.
- Verify leave entitlements, pro-rated leave, leave encashment, and balances before payroll processing.
- Ensure compliance with Malaysian employment regulations and company policies.
- Prepare monthly leave and attendance reports.
Payroll, Statutory & Compensation Administration
- Consolidate monthly attendance, overtime, allowances, commissions, deductions, and leave information.
- Review payroll information and coordinate with payroll providers or the Finance Department.
- Ensure accurate salary calculations and statutory contributions, including EPF, SOCSO, EIS, and PCB.
- Prepare payslips, payroll summaries, and resolve payroll-related enquiries.
- Liaise with LHDN, EPF, SOCSO, and other relevant authorities.
- Administer employee benefits, claims, salary increments, promotions, and adjustments.
Employee Relations & Disciplinary Management
- Handle employee grievances, workplace conflicts, and disciplinary matters.
- Manage show-cause letters, warning letters, domestic inquiries, and termination procedures in accordance with labour laws.
- Oversee resignation procedures, employee clearance, final settlements, and exit documentation.
- Conduct exit interviews and recommend employee retention strategies.
HR Policies, SOPs & Compliance
- Develop, review, and implement HR policies, employee handbooks, and outlet HR procedures.
- Ensure compliance with the Employment Act and relevant requirements under the Pawnbrokers Act 1972.
- Guide outlet supervisors on attendance, leave management, disciplinary procedures, and workplace compliance.
- Support compliance awareness relating to security, gold handling, and anti-money laundering (AML).
- Conduct periodic HR record checks across outlets.
Performance Management, Training & Engagement
- Coordinate employee performance appraisals and monitor KPIs with the Operations Department.
- Organise induction, customer service, security awareness, pawnshop operations, and AML-related training.
- Implement employee engagement and retention initiatives.
HR Records, Reporting & System Management
- Maintain accurate employee records, employment contracts, medical documents, and leave information.
- Prepare HR reports covering headcount, employee turnover, absenteeism, leave trends, and payroll costs.
- Manage HRIS and attendance systems across all outlets.
- Support outlet supervisors in resolving HR system issues.
Ad-hoc Duties
- Support internal audits and labour inspections conducted by the Labour Department (JTK).
- Perform any other HR duties or tasks as assigned by management.

1份Procedures工作在Klang Valley - November 2026

管理提醒

HR Manager (Mandarin Speaker)