Provide first and second line support for end user devices both onsite and remotely across Microsoft Windows and Mac OS using common remote support tools.
Diagnose and repair hardware faults on laptops, desktops, printers and NAS, including component replacement and preventive checks.
Troubleshoot network problems, configure routers and switches, and coordinate with ISPs to restore connectivity.
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Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field, with 3-6 years of relevant experience in IT Security, Cybersecurity, Systems Engineering, or a related technical role.
Strong hands-on experience implementing, configuring, troubleshooting, and supporting enterprise cybersecurity solutions, including encryption, HSM, PKI, identity management, authentication, data security, mobile security, or network security.
Good understanding of cybersecurity principles, on-premises, cloud and hybrid environments, with strong analytical and problem-solving skills to resolve complex technical issues.
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