Responsibilities

Provide first-level and second-level support for NetSuite ERP and related business applications.
Troubleshoot and resolve issues related to financial, procurement, inventory, sales, and reporting processes within NetSuite.
Analyze user issues, identify root causes, and provide timely resolutions within agreed SLAs.
Configure and maintain NetSuite saved searches, reports, dashboards, forms, and workflows.
Assist users with transaction processing, system navigation, and best practices.
Perform user acceptance testing (UAT) for system enhancements, bug fixes, and change requests.
Work closely with technical consultants and developers to investigate and resolve complex issues.
Prepare support documentation, knowledge base articles, and user guides.
Support system implementation, testing, deployment, and post-go-live activities.

Requirements

Bachelor's Degree in Information Technology, Computer Science, Accounting, Business Information Systems, or related field.
Fresh graduates are encouraged to apply.
1-3 years of experience in ERP support, business application support, or NetSuite support is an added advantage.
Basic understanding of business processes such as Finance, Procurement, Inventory Management, Order Management, and CRM.
Strong analytical and problem-solving skills.
Good verbal and written communication skills.
Ability to understand and analyze business requirements.

Preferred NetSuite Skills

What We Offer

Training and mentorship on NetSuite ERP.
Opportunity to work with various industries and business processes.
Professional certification sponsorship.
Career progression into Functional Consultant, Senior Consultant, or Solution Architect roles.

1份Netsuite工作在Subang Jaya - November 2026

Support Consultant (NetSuite ERP)