A Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a closely related field is required; this technical background is necessary for the role.
3+ years of experience in technical/application support, with demonstrated hands-on issue resolution, not just ticket triage.
Ability to read and understand code (e.g., Java, Node.js, SQL) well enough to identify bugs, trace logic, and make small, safe fixes.
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Currently pursuing or recently completed a Diploma or Degree in Computer Science, Software Engineering, Information Technology, Data Science, Artificial Intelligence, or a related field.
Basic knowledge of web development, mobile app development, or software engineering principles.
Exposure to AI, machine learning, automation, or AI-assisted coding tools is an advantage.
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