Provide first and second line support for end user devices both onsite and remotely across Microsoft Windows and Mac OS using common remote support tools.
Diagnose and repair hardware faults on laptops, desktops, printers and NAS, including component replacement and preventive checks.
Troubleshoot network problems, configure routers and switches, and coordinate with ISPs to restore connectivity.
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At least 3 years of experience managing software or IT projects end to end.
A proven track record of taking projects from kick-off through testing, release, and post-release follow-up.
A good working understanding of the software development lifecycle, including requirements, design, development, testing, UAT, deployment, and support.
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At least 3 years of experience managing software or IT projects end to end.
A proven track record of taking projects from kick-off through testing, release, and post-release follow-up.
A good working understanding of the software development lifecycle, including requirements, design, development, testing, UAT, deployment, and support.
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