Customer Relationship Management
Problem-Solving
Communication Skills
Product Knowledge
Active Listening
Purchase Order processing and management
Inventory and stock monitoring
Procurement documentation and record keeping
Invoice verification and reconciliation
Data entry and administrative support
Experience: 3 to 5 years of hands-on experience running CRM campaigns or managing retail databases.
Technical Skills: Proficient in Excel (essential for data migration data handling) and marketing automation platforms, able to generate meaningful reports and analysis, familiar with automation set up, API, EDM.
Attributes: Highly organized, detail-oriented, and comfortable troubleshooting basic system issues for frontline staff.
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Experience: 6 to 8 years in CRM or Loyalty Management, ideally within retail, luxury, fashion or consumer goods.
Track Record: Must have hands-on experience managing at least one major CRM platform migration, in depth system knowledge deployment, and solid experience in launching or managing a retail consumer app/digital loyalty program.
Work Style & Adaptability: A resilient self-starter comfortable with organizational change management; able to work independently to establish new operational structures and processes from scratch, solve unexpected challenges, possesses the agility to pioneer our new digital capabilities within an established brand framework.
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Sales Techniques
Customer Service
Product Knowledge
Communication Skills
Persuasion Skills
Negotiation Skills
Relationship Building
Upselling
Jewellery Expertise
Sales Closing
Active Listening
Problem Solving