Drive the expansion of Aachi Masala’s HORECA business across hotels, restaurants, cafés, caterers, institutions, and other food-service establishments.
Develop and grow business for Aachi’s portfolio of spices, masalas, cooking mixes, RTC (Ready-to-Cook), and RTE (Ready-to-Eat) products.
Identify and acquire new HORECA customers through market mapping, prospecting, product presentations, sampling, and regular customer engagement.
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Supervise daily outlet operations and ensure smooth and efficient service, including opening and closing procedures, readiness of outlet (cleanliness, staffing, equipment, stock, cash float).
Lead, guide, and supervise Service Crew; assign duties and workstations; conduct pre-shift briefings; monitor attendance, punctuality, grooming and performance; provide on-the-job coaching and training.
Ensure excellent customer service; engage with customers; respond to enquiries and feedback; handle complaints and escalate unresolved matters to Management.
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Recruitment & Talent Acquisition: develop recruitment strategies, streamline hiring processes, and build talent pipelines for roles including store managers, supervisors, kitchen and front-of-house staff.
Training & Development: design and deliver onboarding, job-specific training (food preparation, customer service, cash handling) and leadership development; ensure halal compliance training and monitor training effectiveness.
Employee Relations: foster open communication and engagement, manage morale initiatives, and resolve employee concerns, conflicts and grievances in line with company policy and local laws.
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