Diploma or Bachelor's Degree in Supply Chain Management, Logistics, Business Administration or a related discipline.
Minimum 5 years of relevant experience in order fulfilment, order management, supply chain, logistics or operations, with managerial or supervisory experience preferred.
Strong understanding of end-to-end order fulfilment and supply chain processes.
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Recruitment & Talent Acquisition: develop recruitment strategies, streamline hiring processes, and build talent pipelines for roles including store managers, supervisors, kitchen and front-of-house staff.
Training & Development: design and deliver onboarding, job-specific training (food preparation, customer service, cash handling) and leadership development; ensure halal compliance training and monitor training effectiveness.
Employee Relations: foster open communication and engagement, manage morale initiatives, and resolve employee concerns, conflicts and grievances in line with company policy and local laws.
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