Bachelor's Degree in Engineering, Computer Science, Information Technology, or a related field.
3–5 years of experience in solutions engineering, pre-sales, technical sales, or systems integration - robotics, drones/UAV, IoT, or automation experience is a strong plus.
Solid grasp of IT and networking fundamentals: TCP/IP, Wi-Fi/cellular connectivity, VPN, cloud/server basics, and API integration.
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Ensure seamless post-sale support including preparing O&M report for paid customers, maintaining customer satisfaction, and optimizing operational efficiency across all service activities.
Serve as the central liaison between customer success, field teams, technical support, and engineering.
Maintain a master schedule for all preventive maintenance (PM), inspections, and service visits. Coordinate with field teams to optimize routing and resource allocation.
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Identify and approach potential customers in target sectors such as banking, retail, shopping malls, property development, corporate offices, education, hospitality and government-linked organisations.
Conduct outbound business development activities through telephone calls, email, LinkedIn, networking, referrals, exhibitions and face-to-face appointments.
Arrange and attend customer meetings, presentations, product demonstrations and site visits.
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