Client relationship ownership: act as the single point of contact across the full LiteBrew client base; run kickoff calls, recurring reviews, and renewal conversations for every service line.
KPI negotiation: set and agree KPIs with new and renewing clients, informed by feasibility input from each service lead (Performance, SEO, Creative, etc.), balancing what wins and retains business against what's realistically deliverable.
Performance narrative: take input from the Paid Media Operations Lead, SEO Lead, Creative Lead, and other specialists and turn it into a clear, client-facing story across every channel a client is engaged on.
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Strong experience in business development, marketing, communications or client relationship support, ideally within a law firm or professional services environment.
Excellent writing, editing and proofreading skills, with the ability to turn technical legal information into clear, compelling and client-focused content.
Strong project management skills, with the ability to manage multiple deadlines, stakeholders and competing priorities calmly and effectively.
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The successful candidate will be organised, analytical, collaborative and comfortable working with CRM systems, databases, spreadsheets, reporting tools and business development technology. Experience in business development, marketing, client relationship management, events, operations or data support within a law firm or professional services environment would be an advantage.