Sales Coordination & Customer Support

Handle customer enquiries through email, telephone, WhatsApp and other approved communication channels.
Provide product information, catalogue numbers, pricing, availability and estimated delivery timelines.
Coordinate with the sales team and suppliers to obtain product specifications, pricing, availability and supporting documents.
Follow up on customer enquiries, pending quotations and purchasing timelines.
Identify inactive customers, pending orders and repeat purchase opportunities.
Refer technical enquiries to the Product Application Specialist or manufacturer when required.

Quotation, Tender & Procurement Management

Prepare accurate quotations, Requests for Quotation (RFQs), technical compliance forms, product specifications and tender documents.
Manage bidding exercises and tender submissions within the required deadlines.
Upload quotations, product pricing and supporting documents to university and institutional online procurement portals.
Maintain accurate records of quotations, tenders, pricing and submission status.
Follow up on tender results and outstanding sales-related matters.

Order Processing & Delivery Coordination

Process customer purchase orders and verify details against approved quotations.
Monitor backorders, supplier lead times, shipment status and delivery schedules.
Communicate order updates, delays and delivery information to customers.
Follow up on missing documents, product discrepancies and delivery-related issues.

Sales Administration & Reporting

Maintain updated customer databases, contact information, purchase history and enquiry records.
Record quotations, follow-up activities, sales orders and opportunities in the CRM or company system.
Monitor quotation conversion rates, outstanding quotations and repeat-order opportunities.
Prepare weekly and monthly sales support reports.
Assist the sales team with customer lists, sales forecasts and account activity reviews.

Marketing & Business Support

Support company seminars, exhibitions, workshops and marketing activities.
Identify opportunities to promote complementary products and consumables to existing customers.
Provide general sales and administrative support.
Perform other duties and responsibilities as assigned by management.

5份Biomedical Science工作在Selangor - November 2026

Indoor Sales Support Executive