The Senior Manager – PSS & Airport Systems is responsible for leading the airline’s strategic, commercial, and operational relationship with Passenger Service System (PSS) and Airport System providers.
The role owns vendor governance, commercial negotiations, performance management, and value realization to ensure PSS and airport systems deliver optimal operational stability, cost efficiency, and strategic alignment with the airline’s commercial and distribution objectives.
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Minimum 1–2 years of experience in customer service, hospitality, or service operations, with exposure to team supervision, shift coordination, or frontline leadership responsibilities.
Prior experience in airport operations, hospitality, healthcare, customer service centres, or other service-oriented environments will be a strong advantage.
Excellent communication and interpersonal skills with proficiency in English and Bahasa Malaysia.
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