全职 SERVICE ADVISOR 工作, 薪水 up to MYR 2,000, Ingress Motors Centre Selangor 公司招聘中 - Ricebowl

Service Advisor Job Description:

• Ensure customer awareness of all products and services available through professional presentation and demonstration.
• Professionally sell additional products, services, and repair work as appropriate to customers’ needs.
• Promote and prospect the business as directed with confidence and commitment.
• Seek to obtain referrals for other car owners in customers’ families and among friends and associates.
• Advise customers of precise and where appropriate, estimated costs of repairs and work to be undertaken. Advise on predicted completion times and collection arrangements.
• Ensure proper qualification and total understanding of customer needs and requirements. Satisfy customers’ needs by making additional products and services available to them.
• Communicate effectively both in person and by telephone so as to keep all customers fully advised as to the progress of repairs and services.
• Strive to delight customers in every aspect of their contact with the Service Departments of IMC.
• Initiate service documentation, job card production and update customer records and follow-up systems.
• Record customer prospect details accurately and in accordance with Data Protection Acts. Document all warranty work as per manufacturers’ requirements and dealership policy.
• Update customer and vehicle history files to ensure total accuracy. Ensure account customers have sufficient credit to enable all work advised to be carried out as agreed.
• Ensure all work has been carried out as detailed and charged for.
• Ensure all cash sales are charged and money collected on completion of work. In the event of cash not being collected, liaise with Service/ Aftersales Manager to obtain authority to release vehicles.
• Exercise diligence in the identification of forged banknotes and other fraudulent methods of payment.

Pay: From RM2,000.00 per month

Benefits:

• Dental insurance
• Free parking
• Health insurance
• Opportunities for promotion
• Professional development

Work Location: In person