1. Outlet Operations
- Monitor and support the daily operations of all outlets.
- Conduct regular outlet visits and ensure operational procedures and SOPs are properly followed.
- Follow up on outlet issues and coordinate with outlet managers to resolve them.
- Ensure outlets maintain proper standards in terms of cleanliness, service, and daily operations.
2. Supplier Coordination
- Source and communicate with suppliers for operational requirements.
- Request and compare supplier quotations.
- Follow up on orders, deliveries, product availability, and supplier-related issues.
- Coordinate with suppliers to resolve pricing, quality, delivery, and other operational matters.
3. Maintenance & Repair
- Coordinate repair and maintenance works for outlets.
- Source and liaise with technicians and contractors when required.
- Follow up on repair progress and ensure issues are resolved within a reasonable timeframe.
- Maintain records of maintenance requests, quotations, and related expenses.
4. Mall Management
- Liaise with mall management on day-to-day operational matters.
- Follow up on mall notices, requirements, maintenance matters, events, and other operational arrangements.
- Coordinate with relevant departments to ensure compliance with mall requirements.
- Escalate major issues or important matters to the management team when necessary.
5. Foreign Worker Management
- Assist in coordinating foreign worker-related matters, including documentation, permits, and manpower requirements.
- Liaise with relevant agencies regarding foreign worker applications and related matters.
- Monitor foreign worker arrangements and assist with day-to-day workforce issues.
- Maintain proper records of foreign workers and related documents.
- Provide support to management in matters relating to foreign worker quota and manpower planning.
Job Requirements:
- Diploma or Bachelor’s Degree in Business Administration, Management, Operations Management, or a related field.
- 1–2 years of experience in operations, retail, F&B, or a related industry is preferred.
- Good communication and interpersonal skills, with the ability to liaise with suppliers, mall management, contractors, and outlet teams.
- Good organisational and time-management skills, with the ability to manage multiple tasks and follow up on matters efficiently.
- Able to work independently while also working effectively as part of a team.
- Good problem-solving skills and the ability to handle day-to-day operational issues.
- Willing to travel between outlets when required.
- Proficient in Microsoft Office (Word, Excel, PowerPoint).
- Able to communicate in English and Bahasa Malaysia. Mandarin is an added advantage.
- Responsible, proactive, detail-oriented, and willing to learn.
- Able to work in a fast-paced F&B environment and handle operational matters professionally.
Benefits:
- Performance bonus & salary increment
- Travel allowance for outlet visits
- EPF, SOCSO & EIS
- Medical benefits
Pay: RM2,800.00 - RM3,500.00 per month
Work Location: In person