Provide daily support for customer enquiries and operational issues, including order and delivery matters, pricing, product quality, and other related concerns.
Maintain a good understanding of all products and their relevant information.
Coordinate and schedule physical site visits and subcontractor appointments.
Provide effective after-sales service and follow up on customer concerns.
Develop and maintain positive relationships with customers.
Demonstrate a strong customer-focused and sales-oriented approach.
Ensure customer orders are processed accurately and within the required timeline.
Manage the complete business transaction process, from customer contracts and purchase orders to delivery orders, invoices, and related documentation.
Maintain proper filing and handle calls, letters, emails, and other correspondence.
Perform any other ad hoc duties assigned by the superior.
Requirements
Customer-oriented with strong communication and interpersonal skills.
Candidate must possess at least a Diploma in any field.
Self-motivated, responsible, and able to demonstrate a can-do attitude.
A good team player who is also able to work independently.
Candidates with 1–2 years of relevant working experience are preferred.
Excellent time-management and organisational skills.
Able to prioritise tasks and work effectively in a fast-paced environment.