For this position, you will be doing these tasks:
- Assist in handling product, order, and customer inquiries across e-commerce platforms and social media channels (Facebook, Instagram, TikTok) under guidance.
- Support the team in managing customer leads and interactions in the CRM system, ensuring proper documentation and follow-ups.
- Help with sales-related tasks, including supporting lead tracking, sales funnel activities, and post-sale follow-ups.
- Assist in preparing weekly reports on leads, customer service cases, and campaign performance.
- Support data collection and basic analysis on sales, traffic, product performance, and campaigns.
- Help with e-commerce operations, including uploading products, updating content, promotions, and assisting with campaigns.
- Provide support during live streams and online campaigns, including comment moderation and customer engagement.
- Assist in researching new lead generation strategies and tools to support marketing initiatives.
- Support physical brand activations and on-ground events, helping with setup, operations, and teardown.
- Represent the brand professionally during interactions with customers and event participants.
- Perform any other tasks assigned by management to support learning and team operations.
Requirements:
- Excellent communication skills.
- Fluent in English, written and spoken.
- Team player.
- Creative individual but willing to explore data analysis.
- Resourceful with good planning and problem-solving skills.
- Energetic and ambitious.
- Able to work independently.
Job Type: Internship
Pay: RM600.00 per month
Benefits:
Application Question(s):
- Please state your internship start and end date.
Work Location: In person