全职 Service Coordinator 工作, 薪水 up to MYR 2,800, Puregen Water Selangor 公司招聘中 - Ricebowl

Service Coordinator — Job Scope

1. Service & Installation Coordination

• Coordinate daily installation, servicing, maintenance and troubleshooting schedules.
• Assign technicians based on job location, urgency, and workload.
• Confirm appointment dates and times with customers/dealers.
• Ensure technicians have the necessary equipment, parts and job information before attending site.
• Monitor job progress and follow up until completion.

2. Customer & Dealer Coordination

• Act as the main point of contact between customers, dealers, technicians and internal departments.
• Receive and coordinate service requests, complaints and installation arrangements.
• Liaise with dealers regarding customer information, agreed scope of work and installation requirements.
• Ensure dealer pricing/invoice information is not disclosed or incorrectly passed to end customers.
• Escalate complaints or complicated cases to the relevant person/department.

3. Documentation & Administration

• Prepare and maintain service orders, installation forms, job sheets and service reports.
• Update service records and job status in the company's system.
• Ensure completed job documents are properly filed.
• Prepare daily/weekly service schedules and reports.
• Monitor outstanding jobs and ensure timely closure.

4. Parts & Technician Coordination

• Coordinate with warehouse/purchasing for required spare parts and equipment.
• Check parts availability before scheduling jobs.
• Follow up on parts required for pending service cases.
• Coordinate return of unused parts, defective parts and equipment where necessary.

5. Follow-Up & Quality Control

• Follow up with customers/dealers after installation or service when required.
• Monitor recurring complaints and unresolved cases.
• Ensure technicians complete required documentation and obtain customer acknowledgement.
• Report recurring technical/service issues to management.

6. General

• Support the Service/Technical Department in daily operations.
• Perform other duties assigned by management.
• Maintain good communication and coordination between Sales, Service, Warehouse, Accounts and Dealers.

Requirements

Minimum Requirements

• Diploma/Degree in Business Administration, Management, Engineering, Customer Service or related field.
• 1–3 years of experience in service coordination, customer service, operations, administration or a similar role.
• Fresh graduates with good communication and organisational skills may also be considered.
• Good Microsoft Office / Google Workspace skills, especially Excel.
• Good communication skills in English and Bahasa Malaysia; Mandarin would be an added advantage.
• Able to communicate professionally with customers, dealers and technicians.
• Strong organisational and time-management skills.
• Able to handle multiple jobs and follow up on pending matters.
• Able to work under pressure and meet deadlines.
• Detail-oriented with good documentation and record-keeping skills.
• Willing to coordinate with technicians and handle operational matters.

Pay: RM2,300.00 - RM2,800.00 per month

Work Location: In person