Internship ICT Helpdesk Assistant 工作, 薪水 up to MYR 1,200, Purnama Mahir Selangor 公司招聘中 - Ricebowl

• Currently pursuing Diploma / Degree in Information Technology, Computer Science, Networking, ICT, Software Engineering or any related field. 
• Internship students are welcome to apply. 
• Basic knowledge of computer hardware, Windows OS, networking, IP address and printer driver installation will be an advantage. 
• Familiar with TeamViewer, AnyDesk or remote support tools will be an added advantage. 
• Interested in copier / MFP technology, networking and IT support. 
• Responsible, willing to learn and able to follow instructions. 
• Good communication skills in English and Bahasa Malaysia. 
• Able to work independently and as part of a team. 
• Possess own transport will be an added advantage. 
• No working experience required. Training and guidance will be provided. 

What You Will Learn

• MFPs / copiers network installation and configuration. 
• Print, scan and network troubleshooting. 
• Remote support using TeamViewer / AnyDesk. 
• Basic customer technical support workflow. 
• AI bot / monitoring system support process. 
• Coordination between ICT, technical support and customer service teams. 
• Real working experience in the copier / MFP rental and service industry. 

Benefits

• Internship allowance 
• Training and guidance provided 
• Hands-on technical experience 
• Friendly and supportive team 
• Opportunity to learn ICT, networking and copier support operations 
• Potential career opportunity after internship, subject to performance and vacancy 

Working Hours

Monday – Friday: 8:30am – 6:00pm
Saturday: 8:30am – 1:00pm (Alternate)

• Assist the ICT / Technical team in MFPs / copiers network installation at customer sites. 
• Support basic copier network setup such as print driver installation, scan-to-folder, scan-to-email and network printing configuration. 
• Provide remote support using TeamViewer / AnyDesk for customer troubleshooting when required. 
• Assist in monitoring AI bot / AI system alerts related to copier service, toner, error status or customer support. 
• Support basic IT troubleshooting for computers, printers, network connection, email and office devices. 
• Assist in setting up user accounts, shared folders, IP address settings and basic network configuration. 
• Coordinate with Technical, Customer Service, Admin and Sales teams for service-related follow-up. 
• Update job status, support records, screenshots and technical notes when required. 
• Assist in checking online support requests and system notifications. 
• Perform any other IT-related or ad-hoc tasks assigned by the supervisor.