全职 Cloud Support Engineer 工作, 薪水, Manpower Malaysia Selangor 公司招聘中 - Ricebowl

About the Client

Our client is a leading organization within the data centre industry, providing critical infrastructure and cloud-related services to businesses across various sectors. They are committed to delivering reliable, scalable, and secure technology solutions while supporting customers in optimizing their cloud environments and operations.

About the Job

• Location: Kajang, Selangor
• Contract: 12 Months Contract
• Salary: up to RM8,000

Job Responsibilities

• Provide technical support and troubleshooting across AWS services, including EC2, Auto Scaling, Elastic Beanstalk, Lambda, S3, EBS, EFS, VPC, Route 53, Elastic Load Balancer (ELB), CloudFront, RDS, DynamoDB, and Aurora.
• Investigate and resolve performance issues, service outages, and configuration-related incidents.
• Analyze logs, metrics, and error messages to identify root causes and implement solutions.
• Respond to customer-reported incidents based on priority and severity levels.
• Deliver real-time support during production outages and critical service disruptions.
• Escalate complex technical issues to relevant teams when necessary.
• Communicate effectively with customers regarding issue status, impact assessments, and recommended workarounds.
• Advise customers on high availability, fault tolerance, scalability, performance optimization, security best practices, and cost optimization strategies.
• Support workload alignment with cloud architecture best practices and industry standards.
• Utilize monitoring and advisory tools to identify performance, security, and cost-related risks.
• Recommend proactive improvements to enhance operational efficiency and system reliability.
• Develop, review, and troubleshoot automation scripts using Python, Bash, and PowerShell.
• Support automation initiatives for deployments and operational workflows using cloud-native and third-party tools.
• Troubleshoot CI/CD pipelines and deployment processes.
• Create and maintain technical documentation, knowledge base articles, and incident reports.
• Document root cause analyses for major incidents and share best practices with internal teams.
• Collaborate with internal stakeholders and technical teams to improve support quality and customer outcomes.

Job Requirements

Technical Skills

• Strong understanding of AWS core services and cloud infrastructure.
• 4-6 years of experience in Cloud Support, AWS Infrastructure, System Administration, or DevOps environments
• Experience with Linux and Windows system administration.
• Solid knowledge of networking fundamentals, including DNS, TCP/IP, VPNs, and firewalls.
• Experience in scripting and automation using Python, Bash, or PowerShell.
• Understanding of cloud security principles, identity and access management (IAM), and encryption concepts.
• Familiarity with monitoring, observability, and troubleshooting tools within cloud environments.
• Knowledge of CI/CD concepts and deployment automation practices.

Soft Skills

• Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
• Strong customer service mindset with a professional and empathetic approach.
• Ability to work effectively under pressure, particularly during critical incidents and service outages.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to collaborate effectively with cross-functional teams in a fast-paced environment.

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